Privacy Policy
Effective date: 07/12/2025
About Us
This website ("tendersteps.co.uk") is operated by TENDERSTEPS SUPPORT LTD, registered in United Kingdom, registration number 15484206, registered address 18 Lonsdale Close, London, United Kingdom. For privacy inquiries, contact us at support@tendersteps.co.uk.
1. What Data We Collect
- Identity & contact data: name, email, phone, address
- Service request details: type of service, date, location, preferences
- Transactional data: Stripe payment confirmation, payment method (note: card numbers are handled by Stripe)
- Technical & usage data: IP address, browser, device, pages visited, cookies
- Marketing & communication preferences
2. How We Collect Data
We collect data directly from you when you: request a service, make a payment online, create an account, subscribe to newsletters, or contact us. We also collect some data automatically via cookies and analytics tools. Third-party sources are used only with your consent or when legally permitted.
3. How We Use Your Data
We use your data to:
- Process service requests and payments
- Communicate service confirmations, reminders, or updates
- Handle refunds and cancellations via Stripe
- Improve the website, services, and user experience
- Send marketing communications (if you have opted in)
- Comply with legal obligations
Lawful bases include consent, contract performance, and legitimate interests.
4. Stripe Payments & Refunds
Payments are processed securely via Stripe. We do not store your full payment card details. Stripe handles all sensitive card information according to its privacy policy. We may store payment confirmations, transaction IDs, and refund records for accounting and service verification purposes. Refunds processed through Stripe will appear on your statement according to Stripe’s processing times (typically 5-7 business days).
5. Sharing Your Data
We may share your data with:
- Stripe or other payment providers to process payments and refunds
- Service providers involved in fulfilling your service request
- Legal or regulatory authorities if required by law
6. Data Retention
We retain your data for as long as necessary to provide services, comply with legal obligations, or maintain records for accounting. Once no longer required, data is securely deleted or anonymized.
7. Security
We implement reasonable technical and organizational measures to protect your data, including secure servers and encrypted transmission for sensitive information.
8. Your Rights
- Access, correction, or deletion of your personal data
- Object to or restrict processing
- Withdraw consent at any time
- Lodge a complaint with the ICO
9. Changes to This Policy
We may update this Privacy Policy. The updated version will have a new effective date. Continued use indicates acceptance.