Tender Steps is a family owned business. Our aim is to continue to provide you with quality and durable footwear year after year. Please let us know if you do not feel comfortable entering your credit card details online. There is always a friendly voice ready to assist you, call us 01708 737300.

If you are ever anywhere near Romford, do pop in and see us, and if you're too far away, why not plan us into your family day out. We provide a comprehensive shoe fitting service for children. Hope to see you soon

Our address is:
Tender Steps
22 High Street
Romford
Essex
RM1 1HR

We are located 3 doors from Woolworths.

Any questions relating to footwear? 
If you have any questions related to footwear (both adult and children) send us an email at questions@tendersteps.co.uk and we will do some research and endeavour get back to you within 48 hours. 
  
Our Promise to you the customer

• We at Tender Steps pride ourselves on a code of ethics which ultimately results in a long lasting relationship with our customers. This means that we will.
• Not at any time be involved in any deceptive sales practices.
• Speak the truth with our customers even if it implies an admission of failure on our part.
• Not falsely misrepresent what our products can and cannot do.
  
• Always provide an opportunity for redress for the customer who was disappointed with our brand experience.
  
• Make sure our employees and particularly new hires know where Tender Steps stands with respect to corporate ethics.
  
• Empower our staff to make sure that all customer issues are resolved without being passed to a manager. This means that you will never be passed around to get your complaint resolved 

 
Our mission statement: 

• To serve our customers by providing an enormous selection of high quality children's footwear ensuring a proper fit by trained professionals.
• To build relationships with customers that extend beyond product usage to include something which cannot be bought or measured with money and that is sincerity and integrity.
  
• To provide meaningful work, fair compensation and a safe work environment, which acknowledges the value of each person's contribution to our goals.
  

 
Phone: 01708 737300
 
Email:
info@tendersteps.co.uk
Questions@tendersteps.co.uk
Comments@tendersteps.co.uk
Returns@tendersteps.co.uk 
 
Snail Mail:
Tender Steps
22 High Street
Romford
Essex
RM1 1HR
 
ACKNOWLEDGEMENT
We will like to acknowledge and appreciate ShoesforKids.com for being a major source of most information used on this site.